• Home
• Local Government
• Local Government Reform
• Local Government Efficiency Review Group
• Local Government Administration
  • Local Government Policy
  • Local Government Finance
  • Local Government & Social Inclusion
  • Superannuation
  • Local Authorities
  • Modernisation Programme for Local Government
  • Sectoral Plan
  • Standards in Public Life
• Motor Tax
• Voting
• National Directorate for Fire and Emergency Management
• Fire Safety
• Fire and Emergency Services
• Public Libraries
• Local Government Audit Service
• Dog Control
• Boundary Committees
• Procurement Modernisation
• Public Art

Modernisation Programme for Local Government

Service Indicators in Local Authorities

The LGMSB (Local Government Management Services Board) produces an annual report on service indicators in local authorities. The indicators measure performance by Local Authorities across a range of functions including housing, planning, environmental services and recreational facilities. Currently the number of indicators measured is 46.

Reports can be viewed on http://www.lgmsb.ie/ under publications.

Quality Customer Service

The following guidelines for Local Authorities in relation to Customer Service have been produced by the Department:

• Customer Complaints – Guidelines for Local Authorities (pdf, 616kb)
• Customer Consultation – Guidelines for Local Authorities (pdf, 418kb)
  

The Department continues to focus on assisting local authorities in the provision of quality customer service. Customer service is one of the issues examined in the forthcoming White Paper on Local Government.

• Print this page

Publications & Documents

• : Tugann Gormley Aitheasc d’Údarás Réigiúnach Bhaile Átha Cliath ar Leasú Rialtais Áitiúil 16/12/08
• Delivering Value for People - Service Indicators in Local Authorities (pdf, 972 kb)
• Delivering Value for People - Service Indicators in Local Authorities - Appendix 1 (pdf, 79 kb)
• Delivering Value for People - Service Indicators in Local Authorities - Appendix 2 (pdf, 190 kb)
• Customer Complaints - Guidelines for Local Authorities (pdf, 616 kb)
• Customer Consultation - Guidelines for Local Authorities (pdf, 418 kb)
• more publications

News and Speeches

• 24/02/10: Minister Gormley Publishes details of Dublin Mayor Bill
• 18/02/10: Gormley Establishes Limerick Local Government Committee
• 11/02/10: Gormley Limits Expenditure by local authorities on attendance by Councillors at Conferences/Seminars/Events
• 23/12/09: Gormley announces the membership of the Local Government Efficiency Review Group
• Press/Media

Legislation

• Local Government Act 2001 (pdf, 923 kb)
• Local Government (Business Improvement Districts) Act 2006 (pdf, 368 kb)
• Local Government (No 2) Act 2003 & Explanatory Memorandum (pdf, 30 kb)
• S.I. No. 37 of 2010 LOCAL GOVERNMENT ACT 2001 (SECTION 142) REGULATIONS 2010 (doc, 104 kb)
• more legislation

• Accessibility Statement
• Terms and Conditions
• Your Privacy

© Copyright Department of the Environment, Heritage and Local Government 2007