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Modernisation Programme for Local Government

 Service Indicators in Local Authorities

Reporting on performance has taken on a new dimension following the introduction in 2004 of the first report by the Local Government Management Services Board on Service Indicators in Local Authorities. Reports detailing the performance of local authorities across 42 indicators covering the range of services provided by local authorities have been produced on an annual basis since. This is a significant achievement in that local government has taken a lead in accounting publicly for the quality of service it provides to its customers. 

Following a review, the number of indicators has increased to 46 from 2008 on. Reports can be viewed on http://www.lgmsb.ie/ under publications.

 

Quality Customer Service

In 2005 the Department published two sets of Guidelines for Local Authorities on Customer Consultation and on Complaints Systems - and the Department continues to focus on assisting local authorities in the provision of quality customer service. Customer service is one of the issues examined in the forthcoming White Paper on Local Government.

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