Skip to main content

Access Officers

Access Officers under the Disability Act 2005
Inquiry Officer under the Disability Act 2005
Department's Policy on Accessible Publications

The Department aims to ensure that the needs of all of its customers, including people with disabilities, are met and that rights to equal treatment are upheld in service delivery.

The Disability Act 2005 provides a statutory basis for making public services accessible.  Sections 25, 26, 27 and 28 of the Act place obligations on public bodies to make their public buildings, services and information accessible to people with disabilities. 


Access Officers under the Disability Act 2005


The Department of Environment, Heritage and Local Government has appointed Access Officers in accordance with section 26(2) of the Disability Act 2005.

Access Officers are responsible for providing or arranging for, and co-ordinating assistance and guidance, to persons with disabilities accessing services provided by the offices and generally to act as a point of contact for people with disabilities wishing to access such services.


The contact details are as follows:

  • Marie Gleeson, Corporate Development (Physical Access) Ph: 01 8882411
  • Janet Flynn, ICT Unit (ICT Access) Ph: 01 8882088
  • Lorna Conway, Corporate Development (Publishing and Procurement Access) Ph: 01 8882838

    Email: qcs@environ.ie


Inquiry Officer under the Disability Act 2005

The Department of Environment, Heritage and Local Government has appointed an Inquiry Officer to investigate complaints made under section 38 of the Disability Act.

Any individual can make a complaint to the Inquiry Officer if the Department of the Environment, Heritage and Local Government has not complied with sections 25, 26, 27 or 28 of the Disability Act 2005.

A complaint can be made in person, in writing, by phone, fax, e-mail, or with an assistant.

The Inquiry Officer will carry out investigations in private and will produce a report which will say:

  • if your complaint is valid,
  • whether there has been a failure by the Department of Environment, Heritage and Local Government concerning your complaint.


Where a failure has happened, it will outline the steps to be taken to ensure future compliance. This report will be made available to the Secretary General of the Department and to the person who makes the complaint.

The Inquiry Officer Contact details are as follows:

Nina Murray, Corporate Development, Ph: 01 8883041, Email: qcs@environ.ie

Department's Policy on Accessible Publications


Department's Poliicy on Accessible Publications (doc, 50mb)
Accessible Information Request Form (doc, 104mb)

  • Print this page

Publications & Documents

News and Speeches

Legislation